DM LEGACY SUPPORT

How can we help?

Find answers about orders, shipping, returns, sizing, payments, and product care.

📦

Orders

Order confirmation, changes, cancellations, and tracking.

 🚚

Shipping

Delivery times, shipping costs, and international orders.

 ↩

Returns

Returns, exchanges, refunds, and damaged products.

 📏

Size Guide

Find the best size and fit for your DM Legacy products.

 💳

Payments

Accepted payments, billing questions, and secure checkout.

 ✦

Product Care

Keep your premium clothing and accessories looking new.

ORDERS

Order questions

How do I know my order was received?
After checkout, you will receive an order confirmation email. Please check your spam or promotions folder if you do not see it.
Can I change or cancel my order?
Contact us as soon as possible. We cannot guarantee changes or cancellations after an order has entered processing.
How can I track my order?
Once your order ships, we will send a tracking number by email. You can also visit our Track Order page.

SHIPPING

Shipping information

How long does shipping take?
Processing and delivery times depend on the product and destination. Estimated delivery information will appear during checkout.
Do you offer free shipping?
Free shipping may be available when your order reaches the minimum amount displayed in our store announcement bar.
What happens if my package is delayed?
Carrier delays may occur. Check your tracking information first, then contact us if there has been no update for several business days.

RETURNS

Returns and refunds

Can I return an item?
Eligible items must be unworn, unused, unwashed, and returned with their original packaging and tags. Review our refund policy for complete requirements.
What should I do if my item arrives damaged?
Contact us promptly with your order number and clear photographs of the product and packaging.
How long does a refund take?
After approval, the refund is sent to your original payment method. Your bank may require additional time to post it.

SIZING

Size and fit

How do I select the correct size?
Review the measurements provided on the product page or visit our Size Guide before placing your order.
Do all products fit the same?
No. Fit may vary depending on the design, fabric, and product type. Always check the specific product description.

PAYMENTS

Payment information

Is checkout secure?
Yes. Payment information is processed through Shopify's secure checkout system.
Why was my payment declined?
Confirm your card information, billing address, and available funds. You may also contact your bank or try another payment method.

PRODUCT CARE

Care instructions

How should I wash DM Legacy clothing?
Follow the care label on each item. In general, wash delicate or decorated pieces inside out with cold water and avoid harsh bleach.
How should I care for embroidered or metallic details?
Avoid excessive friction, direct heat, and harsh cleaning products. Air drying is recommended when permitted by the care label.

STILL NEED HELP?

Contact DM Legacy Support

Include your full name, order number, and a clear explanation of your request.

Contact Support